Ongoing Support & Optimisation
We understand that your work isn’t complete when your website goes live – tackling the world's most complex challenges is an ongoing journey. That's why we offer comprehensive website maintenance and support that allows you to focus on your core objectives, while we ensure your online platform continues to evolve and thrive.
Website support services tailored to your organisational needs
Whether you need to extend your team’s capacity in the form of content support or you need our technical expertise for a new API integration, our retainer-based model is tailored to your needs and you’ll always have the experience of our full team at your disposal.
Services can include:
- Advanced analytics reporting and custom report dashboards
- Animation and video production
- Brand governance across your digital estate
- Copywriting or content population and optimisation support
- Data visualisation, chart and map development
- Integration with third-party tools and services through API
- Multilingual support and machine-learning translation integration
- Ongoing consultancy across your digital marketing
- SEO auditing, on-page SEO recommendations and technical SEO management
- Security updates, CMS upgrades and server monitoring
- Usability testing, user research, persona definition and audience workshops
Dedicated account manager
You’ll be partnered with a dedicated Account Manager, who will be your first point of contact and remain proactively engaged with you on a regular basis – usually through weekly calls. Not only do our account managers have excellent project management skills but they’ll draw upon their high-level of technical knowledge to provide you with valuable guidance and solutions. They’ll effectively communicate your needs to the development team and keep your business objectives at the forefront of everything we do.
Extend the longevity of your investment
Your website is an investment which is best maintained through regular care and attention. Our ongoing support services ensure that your site remains secure, performant and remains aligned with evolving trends and technologies. Through ongoing incremental improvements, we mitigate the need for any costly redesigns or development.
“I've really enjoyed the consultative and team approach LL has with us, they feel and act like an extension of us, making honest and trustworthy recommendations, rather than simply maintaining the site or conducting a tick box exercise. LL also seem to really care about our site and activities, being proud of their work and wanting us be proud of our site too. They help us a great deal and I've learnt a lot from them”
“Liquid Light are a pleasure to work with and feel like an extension of our team, rather than a consultancy. We look forward to continuing our ongoing relationship with them”
Web accessibility guide for editors
Although web agencies should do everything possible to keep web designs accessible, the torch will inevitably be passed onto web editors to maintain this once a website is handed over. We compiled a guide for editors to refer to which will help keep in line with accessibility guidelines.
From SEO to AIO: Adapting to the Age of AI-Powered Search
As AI reshapes how people search, traditional SEO is facing a turning point. So what does this mean for your content strategy? Using insights from across our client analytics, we’ll show why original content still matters and how to evolve from a search engine optimisation (SEO) approach to an AI optimisation (AIO) landscape.
Why is digital governance important for nonprofits?
What do we mean by digital governance, what problems can it solve for your organisation, and how do you implement it?
How can we help you?
If you're not getting enough support from your current agency, then get in touch to find out how we can make life easier for you – we’d love to hear from you. Please call +44 (0)1273 623 303 or
